Originally Posted by
FlyingDL4Fun
There were 3 seats available for upgrades (ie available). I was at the gate with the gate agent that actually let me look at her screen. The DM line agent was super nice and put me on hold to go to manual reticketing....what do you do when 4 people don't know the rules??
You write in to Delta to complain about how, in this instance, their service was unacceptable and not becoming of a brand that claims to be premium - and especially for one of their top customers.
You should also ask for a $200 downgrade voucher if you flew ATL-MCO in Y instead of F. I actually called the DM line once when this happened to me and a supervisor just issued it over the phone - no complaint needed
You could also ask for a re-fare but I bet the $200 will be more in absolute value