Originally Posted by
Sykes
Under normal circumstances, a change to the first segment would cause the entire trip to re-price, and you'd likely be out much more than the $300 change fee. It's pretty standard practice for airport agents to override that behavior in the customer's favor if the customer makes an honest mistake (e.g. the flat tire rule). It is possible for them to override that behavior while reissuing, but when it's practical to do so I imagine it's much easier for them to do it with a revalidation. I suspect that is the case here.
Grrrrr. So they must not have re-ticketed.
The thing is, they were not doing us any favors at the airport that day. They charged us the $300, and were not prepared to waive any re-pricing, as they whole reason all three of us didn't go the next day is that they didn't have availability for three without a significant increase in price. So simply because they chose not to re-ticket, we're out the cash. Frustrating (though granted, I should have investigated earlier).
One more question. I remember that on my CC statement, associated with the $300 charge there was an 016 number that didn't match my wife's old ticket number. I had always assumed that was a new ticket number. I guess not? Anyone know why a 016 number would show up that was NOT a new ticket number?