Originally Posted by
pokee
Can you still get a points refund if you cancel say 12 hours prior to departure, but on the previous calendar day (so cancel at 8pm on December 1st, and your flight is at 8am on December 2nd)? Or would you have to cancel by 8am on December 1st? It's not clear to me if it's a calendar day rule or a full 24 hours rule.
It's a full 24 hours.
No changes permitted after that 24-hour point.