Originally Posted by
lipschen222
Bought a trans-atlantic flight ticket from a site called PaylessFlights. The tickets were cheap (and, of course, non-refundable). Since I knew I might have to cancel the trip, I bought ticket cancellation insurance separately from an insurance company. I can cancel the ticket for any reason and get 80% of my money back. Today, I decided to cancel the flight. I called payless, but their response was "No cancelation is possible on non refundable tickets." I explained that I'm not expecting a refund: they can keep the money. All I need is proof that I cancelled the ticket, because without it, I can't make my claim with the insurance company. They said the ticket is "Un-cancellable" even if they do keep the money. Called the airline - they said talk to the travel agency. Stress level rising. What do I do?
Contact the agency in writing and demand the ticket be cancelled, stating you are asking for only a cancellation, not a refund. If you get a written refusal, send that to the insurance company. If you paid with a credit card, you might also consider contacting them when you have a written refusal in hand and stating the agency's refusal is preventing you from making a claim with the insurance company and ask for their help - some companies might help you, others won't.
Also send the airline written notice that you want the ticket cancelled.
This situation likely will get messy, so get as much as possible in writing and don't depend on phone calls.