Originally Posted by
MarkOK
So, as posted in another thread, I had lunch at GH Hyatt DFW a week ago. I was in the building anyways for Global Entry interviews, so I didn't go 'out of my way' for it, but I did purposefully drag the wife and kid upstairs after the interviews to try this out. Lunch was very good, and the service was excellence. We were glad to try out the restaurant from the standpoint that we did get a good meal out of it. We decided to go ahead and adjust a future reservation from a HH in the DFW area to the GH during a week when the nature of the trip makes it such that we will make good use of room service and the concierge.
Well, 1 week later, and still no points have been added to my account. My CC was charged correctly. They vocalized that they got my base points credited but I didn't hold onto any receipt. I guess I should send them a friendly email to ask what happened.
To follow up: I emailed the general manager last Friday at the GH DFW. On Tuesday morning, got a response -- very short "We will contact WOH, attached is your receipt", and they were able to dig up my receipt.
Well, today, I got my base points credited. It was two weeks after my meal and took a follow up. Part of me feels like this isn't worth fighting for, part of me feels like I should do this recreationally to pressure Hyatt into streamlining this better or just end the benefit.
It was 205 base points, that gets me 0.02% closer to getting lifetime status
