Merchant is not the one that called the Police. I the buyer had to call the police after I was assaulted when I went to his shop trying to see and ask about the furniture I had bought. Yes there is a police report which shows me as the victim and I provided that to CITI already. I went to ASKCITI as someone suggested and got a specialist to call me they apologized for the response of the previous CSR. The issue I'm having with citi is apparently they tell me that whatever response the merchant send automatically reverses the chargeback. So I went through all the trouble of providing and proving that this merchant didn't send my furniture for nothing. The Merchants response was just a copy of the transaction nothing else, which is my frustration they provided no proof of delivery my chargeback and point is Yes I did make that payment I just never received the merchandise. Period! CITI DISPUTES is crazy they really don't investigate. they accept anything the merchant sends back. Know I have to do a 2nd chargeback. I already was able to recoup my $$ with AMEX within a month & BOFA.