I have to downgrade a bit this hotel, relative to post-stay follow up. The amount of points posted is wrong, they award me around 400 status points when I should get 1450 points. Same with awards points which is also 3 times less than expected. I can not even fathom how they computed this amount. I contacted CS who first came back saying I was wrong, then finally agreed with me and inform me "the points have been credited". Alas there are no points still 10 days later. I called them yesterday and said that the Sofitel Xi'an needs to confirm, as they are the one awarding the points.
So I am now short a few thousands awards points which I really need in order to decrease the rate for a booking I absolutely need to do for a late minute Christmas market trip.
Not sure what to do in order to get a decent service here
