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Thread: Interline luggage from DL D1 to AF economy
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Old Nov 2, 2017 | 6:29 pm
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flyerCO
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Originally Posted by dilbertsdaddy
You hit the nail on the head - he DID NOT KNOW HOW to do it.

Easy for them to find the interline agreement in their system. The problem is a manually constructed tag.

I get frustrated by people who will not learn to do their jobs properly. Easier to try to BS the customer or give wrong info instead of spending 5 minutes to learn how.
Nowadays the agents aren't always taught, or given minimal instructions. AA agents (not contract) can't do it without calling a support desk anymore.
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