Originally Posted by
Often1
+1 - What OP wants is to change the reservation. That means repricing at current levels. Do do otherwise would encourage people to book the cheap rate for the maximum possible length which may be needed and to preserve the rate later.
Not to suggest that an individual property won't do this for you, but it's not to be expected.
Its not really a matter of repricing at 35 000 points per night - my issue is that if I cancel and rebook which is what Hilton wanted me to do, is that that room category is no longer available, and while most people would appreciate the saving of 35000 to 24 000 points per night that is not the issue.
I already hold a reservation I just want the same room for 1 night less.
As an ex travel agent I see nil issues with this request, however I am now considering taking my business elsewhere if Hilton does not want to be customer focused.