Originally Posted by
jimquan
Another data point:
Got a new Surpass card, provided my HHonors account # and still, a second, new account was created with points accruing to it.
An email to the Diamond Desk referred me to a phone rep for voice verification. They were unable to immediately merge the accounts but impressed that they were answering the phone after normal business hours.
Jim
I had this problem when I opened the new fee Amex, when I already had the Surpass. Amex was able to fix it for me incredibly quickly, but I dealt with Amex, not Hilton. No idea if I now have a second Hilton account still open, I'll probably fix that eventually.