FlyerTalk Forums - View Single Post - AA LAX-HKG 777-300ER / 77W discussion, issues, etc.
Old Nov 1, 2017, 7:57 am
  #1031  
andersonCooper
 
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
Originally Posted by BosTravel
This is truly a first for me as AA goes for great.

I'm on flight AA 193 tonight (02-Nov / evening of 01-Nov) in F. I just received a call from AA saying that due to a catering issue they will be serving coach meals in First and Business. I thought my friends were pranking me for a minute.

I have to say I'm shocked. They did offer to move me to another flight (that got in 12 hours later), and I suppose I'd rather this than a cancellation. But, I can't believe the "largest airline in the world" can allow something like this to happen and doesn't have any redundancy in place prevent this.

I asked about compensation and she said that would have to come through customer service.
At least they call you ahead of time and offer alternatives. It could be worse after you take off and FA tell you about this. Not ideal, but things like these happen.
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