Hello


I need advice on how to tackle a modification to Christian names on tickets booked through an agency for a codeshare flight. I basically put the shortened names of my in-laws when booking their tickets to Kuala Lumpar in December. Suzy instead of Susan and Gianni instead of Giovanni. I booked through an agency and informed them in 48 hours. The flights BA to Hong Kong and then Cathay Pacific to Kuala Lumpar (though first Cathay flight is operated by Malaysian Airlines). I believe BA are the controlling airline.


I have ben informed the flight names can not be modified as these are codeshare. Also the only people I can talk to are the agency as they are who I have contract with. Currently we are looking at a large loss for the two tickets and extra cost as the prices are going up for the new ones. As this is an innocent mistake and should be easily remedied I am at a loss of what to do. Any advice would be much appreciated as this impacts two older people and it is their sons wedding they are going to. I understand you should read the T&C's but this seems criminal.