Originally Posted by jetsetter
How exactly did the US agent reaccommodate you on DL? Did they print out paper tickets, write fims, or do they now have some way of electronically endorsing an e-ticket to DL and sending the pax over with no actual paperwork? Also I think US uses a Hyatt in PIT which wouldn't have been too bad. Personally I would rather overnight at a hotel in PIT at 10 O'clock rather than get to say ATL at 1 in the morning after a long delay.
The agents could (and should) have electronically endorsed the tickets to DL. The E-tkt agreement with DL is rather new and perhaps they were not aware of it. Makes for a process for all. Had it not been so close to departure time, the agents could even a requested the seat category (aisle/window, not the specific seat). The boarding pass would still have to be done by DL.
On a side note: UAIR is said to be developing automated (computer generated, rather than hand written) hotel/meal vouchers. No idea of the roll out date. (Conspiray theory on this is that it is not being for for staff/customer convenience, but for kiosk automation purposes).