Received an email from IHG stating that my account information had been updated about 30 minutes ago. I immediately logged in to find out 260,000 points were redeemed, leaving me with 2XXX points. My address had been changed to a Japanese one, and my email address was also changed.

I called IHG and reported the purchase. I was hoping they would put a stop to the order (according to CS it was an Amazon purchase), but they told me they needed to open an investigation and would take 24-72 hours to complete.

CS was below par and did not feel they see the sense of urgency on these types of request. Perhaps this is very common?

They put my account on block and all they offered was to create a new IHG account with no status match in the meantime. I have upcoming stays and about 8 nights for next year booked on points that were not redeemed.