Originally Posted by
tacostuff
At no time when I rented my car did I receive the terms and conditions. And, while I did receive an e-mail during my rental that said "Hertz Gold Rental Agreement," the e-mail did not contain the terms, nor was there a link to where I could find the terms. Bottom line--I tried to find the applicable T&Cs and I was unable.
The email contains a link to full contract document that would normally be printed out at rental, so you are receiving exactly the same details you would as if you had received the full printed contract.
If you don't want the short version, just ask for the full version - they will happily print it out for you, even if they have already printed the short-form version. I do this whenever I'm returning to a HLE (especially if after hours) as the short version doesn't include the return form.
Specifically for PlatePass, my emailed version includes over a page worth of details on tolls and platepass under the heading "IMPORTANT INFORMATION REGARDING TOLLS".