FlyerTalk Forums - View Single Post - Why Do BA insist it is normal to have non-standard 'outposts'?
Thread: Why Do BA insist it is normal to have non-standard 'outposts'?
View Single Post
Old Oct 29, 2017 | 1:48 pm
  #10  
corporate-wage-slave
Moderator: Iberia Club, Airport Lounges and Ambassador: The British Airways Club
150 Countries Visited
Community Builder
All eyes on you!
15 Years on Site
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 70,873
Originally Posted by Nagolnagol
I paid a premium for my trip selecting BA (rather than low-cost) and got neither lounge nor home on time
Welcome to the Club, as they say!

OK, the two remedies under the CRA are a repeat performance - which isn't practical - or a (partial) refund. There isn't much case law in this area, but the first stage is to articulate how BA can provide a remedy to you, and then formally ask BA to do exactly this, under the terms of the Act.
corporate-wage-slave is offline  
Reply