Originally Posted by
nigos
I previously reported on FT (and wrote to GS) that on a PS flight there were two dogs in bulkhead seats in first class. Neither was in their carrier and one paid attention throughout the flight to any food that was on my tray. The dog's owner slept through most of the flight. GS responded to me claiming that they have to allow emotional support animals and they totally ignored their published policy which I cited in my email. So the bottom line is what they publish in terms of policy about pets has little to do with what actually happens on a UA flight.
Service (including ES) animals are not required to be kept in a carrier. And while exit row seating is prohibited, it does not say bulkhead seating in general is.