Originally Posted by alchemista

Good luck... this program is essentially useless with all the problems and unreliability.

fyi - Hyatt CS will direct you back to the property. It is the property's responsibility to add the points. It seems like this a manual process not automated at POS which makes it easy to mess up.

I still never received points for my last 2 attempts, although the last time the property did award me 1000 points as consolation for the frustration (but never did figure out how to post the points). That satisfied me, but didn't do anything to make me feel good about this supposed program.

I wish Hyatt had a shopping portal or another way to earn points to prevent expiration (or better yet - remove expiration like other programs!)