Originally Posted by
MarkOK
So, as posted in another thread, I had lunch at GH Hyatt DFW a week ago. I was in the building anyways for Global Entry interviews, so I didn't go 'out of my way' for it, but I did purposefully drag the wife and kid upstairs after the interviews to try this out. Lunch was very good, and the service was excellence. We were glad to try out the restaurant from the standpoint that we did get a good meal out of it. We decided to go ahead and adjust a future reservation from a HH in the DFW area to the GH during a week when the nature of the trip makes it such that we will make good use of room service and the concierge.
Well, 1 week later, and still no points have been added to my account. My CC was charged correctly. They vocalized that they got my base points credited but I didn't hold onto any receipt. I guess I should send them a friendly email to ask what happened.
Good luck... this program is essentially useless with all the problems and unreliability.
fyi - Hyatt CS will direct you back to the property. It is the property's responsibility to add the points. It seems like this a manual process not automated at POS which makes it easy to mess up.
I still never received points for my last 2 attempts, although the last time the property did award me 1000 points as consolation for the frustration (but never did figure out how to post the points). That satisfied me, but didn't do anything to make me feel good about this supposed program.
I wish Hyatt had a shopping portal or another way to earn points to prevent expiration (or better yet - remove expiration like other programs!)