Originally Posted by
skywardhunter
That I 100% agree with.
Have a US number, just VoIP it to a SA call center. More importantly slim and trim the staff, restructure the route network, perhaps look at deeper codeshare agreements with EK and the like as a feeder into the regional and domestic network (already partially in place, I'm not familiar with the extent thereof), get rid of A340s entirely, especially on CPT-JNB routes, buy 787s instead.
Looking at the efficiency differences between the Miami and SA call centres (which have been widely described here), it might make more sense from a customer service / satisfaction point of view to VOIP calls from SA to Miami
/* takes tongue out of cheek*/