Originally Posted by
alchemista
This is the worst program I've ever seen and am shocked by how difficult it is to use it. If Hyatt can't make it easy and straightforward to earn and redeem points for dining & spa, then why even have the program?
I couldn't resist the siren song of free points, so I gave it a go tonight. But first, I asked the server if she knew how to do it, along with a warning that it frequently ends up charging points instead of earning points.
She said she would get a manager to show her how to do it, then spent a good 10 minutes on it, and returned saying that it was really difficult to do but she was glad to have learned it.
In the past when it's screwed up, I've gotten immediate notice that my account had point redemption. Didn't get that this time, so cautiously expecting it to work at long last.