FlyerTalk Forums - View Single Post - Phoned BA, put on hold. HUGE phone bill.
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Old Oct 26, 2017 | 1:54 pm
  #98  
710 77345
 
Join Date: Oct 2003
Location: London
Posts: 3,500
Originally Posted by Tobias-UK
Not true at all, I'm afraid. And despite the profiteering by the OP's network, there was no overcharging. Ofcom, and its ugly sister the PSA, have powers to prosecute and to issue substantial fines to business who do not conform to, or otherwise do not operate within the requirements of, the various telecommunications regulations.
They may have the power, but they tend not to use it and most companies aren't too worried about them.

BA is a great example actually - they didn't bother complying properly with the new rules requiring companies to have a non-premium number for post-sales calls, there was no intervention by any agencies and it took a Flyertalk thread for BA to comply.
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