The last few rentals I've gotten with Hertz, the only T&Cs that are given to me (in paper or via e-mail) are very short. In the past, they would give me a document at the exit gate that was about 10 pages long with everything included. Now I just get two pages, the first listing the details of the rental (e.g., car, mileage, time) and the second including the arbitration clause and how to opt-out. None of the T&Cs that are given to me cover the fees for using PlatePass.

So, after my last rental, I'm waiting for the PlatePass charge to come through, and I plan on disputing this charge because it was never disclosed to me in advance in the T&Cs I was given when renting the car. Does anyone know how Hertz handles it's T&Cs now? Are they going to try to argue that there are some "global" T&Cs that govern all rentals that I'm somehow supposed to be aware of?