Phoned BA, put on hold. HUGE phone bill.
I am absolutely annoyed with BA. I called the BA Executive Club line several times over a weekend last month. Each time, I was left in the eternal loop from hell without being able to talk to anyone at all (I gave up).
My phone bill arrived today. I was charged nearly £60 for the calls. During that music loop, at no point was I made aware that they were charging a ridiculous amount of money for me waiting to be served (50p a minute).
I would rather have a ring tone at the end of the line without being charged than listen to a jingle and be charged more for it than a concert ticket.
Has this happened to anyone before?