Link on our website to request a credit exchange from your old ticket to your new ticket:

https://aircanadarefunds.business.xe...Refunds/Create

For your selections in each box use;

Customer type - passenger
Choose the option which best describes your service-related request - other
Choose the option which best describes your refund request - my option is not listed

and the important one;(add the check mark)

Application to apply a credit
I have an existing credit (ticket/voucher) and wish to use that credit as payment towards a new ticket.

whatever else you need to add can be put into the "Explain box" at the bottom of the page.

Hope that helps,

xxxxx xxxxx
Customer Relations
Executive Centre