Originally Posted by
Peatisback
Has it been a while since he has had an upgrade?
As I recall DL management has said they have the ability to upgrade someone who hasn't had an upgrade in a while, and out of order from the upgrade list.
there may be something to do this as my wife who was silver at the time got upgraded nyc-slc. She was on a fairly expensive fare but was showing like 30th on the upgrade list so was shocked when the machine spit out her new seat on boarding.