Comped 2 05/05 to BMI Gold under the status match offer, but still no Gold Welcome Pack or 20,000 bonus miles from the credit card offer.

Phoned up now around 20 times and always told that it’s a server issues and nobody really knows when its going to get fixed, communication really is very poor. I also wrote into Julia Catalan, but no response. As a new customer I can safely say I'm far from impressed and hope that the flights run more smoothly than their Diamond Club Service...

Has anyone received any update on what is actually happening or am I alone in my frustration?