Originally Posted by
pyffii
More importantly is why QF or any other oneworld carrier all pass the buck...Surely under the terms of the alliance any oneworld member can make these date or time changes....I had a similar situation last year trying to change dates on an AA issued ticket but all sectors needing to be changed were with QF....After being bounced between QF and AA I managed to get a QF supervisor to take control and guess what ? It was effortlessly and magically changed without any charges as expected...hmm
Before 2015, other then that one time with MH at KUL, I had no issues getting any carrier to change any sector no matter who issued the ticket or who was operating the flight and have had changes made by BA, JL, CX, QF, AA, AY and IB at different points. It made no difference if the ticket was issued through an agent or directly with an airline.
However since 2015, its all been passing the buck to another airline and/or not following the change section of the fare rules.