FlyerTalk Forums - View Single Post - First to Coach
Thread: First to Coach
View Single Post
Old Oct 25, 2017 | 8:55 am
  #7  
ijgordon
FlyerTalk Evangelist
1M
40 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Apr 2001
Location: NYC
Posts: 27,884
Originally Posted by mlh714
This is a first for me... Just got a call, apparently AA just changed my flight to an all coach flight and said I'd get a $75 credit/passenger... The 1st class cost more than $75/passenger (compared to the coach price) at the time I booked
Do you have documentation of the difference in cost between coach and first class at the time you booked? Many of us recommend taking screen shots of the fare grid whenever purchasing first class, for this reason.
Also, is this just one leg of a multi-leg journey to your destination, or is this a simple one-way/round-trip?

If you don't have documentation, you can try providing us your specific flight details, the date of original purchase, and the fare you paid, and someone can use a service like ExpertFlyer to determine what the fare difference might have been.

After you have the documentation, your steps are to (1) contact AA, tell them the $75 is insulting, and request the fare difference returned to original form of payment, plus some type of "customer service gesture" because of their insulting offer, perhaps 5k miles or a $50 voucher; (2) File a complaint with the Department of Transportation; and then if all else fails, you could (3) sue AA in small claims court, which is relatively easy to do and would likely result in a settlement.
ijgordon is offline