Thanks for sharing, OP.
The skeptics might remain unconvinced by the lack of hard evidence, but this all sounds very plausible (and is there really a need for such evidence whenever someone makes a request for advice/help?).
On the upside, am more reassured to hear that they responded and resolved things rather quickly - so it sounds like it won't quite be the end of the world should I ever get on the wrong side of that algorithm cannon...