Originally Posted by
wantan
Looking at this hotel for the first time, and trying to book the cheapest room with lounge benefits :
1. Superior Room Executive Floor ~RM350
2. Executive Room ~RM390
Does 1. include lounge access ? I tried calling the hotel ... 1st person who answered said yes, any room with "Executive" has access to the lounge.
From my experience with Accor in Malaysia/Singapore, I double checked a few hours later, and .... 2nd person said no, I'll only get a high floor without lounge access
Asked to be transferred to lounge on both occasions , no answer (office hours).
I just checked myself and this is very confusing. There is no room description on the accorhotels site when you click on this so-called "superior room executive floor".
This room is also not a valid room catagory on the Pullman Kuching's own website.
Looking at the rates and description, the Executive room is in fact the Deluxe room + benefits. What I think they have now done is created a Superior Room + benefits. (If you look at the room ft2).
But I would call again and get the Room Sales Director to clarify.