For closure to this thread I submitted a complaint via e-mail on 9-29-17 and got a phone call from Delta Customer Service:

- She acknowledged 16 on the upgrade list (I was wrong on 13 on the thread title) was upgraded and should not have been. At this point I mentioned I wasn't 1 and that is the person who got screwed out of an upgrade but wanted to let Delta know what happened so it won't happen to others.

- She mentioned proper upgrade procedures were not followed by the GA and the station manager has been alerted of the situation (or something like that) to discuss with the GA on what happened for re-training.

- She offered me 9000 miles or $75 gift card as a customer service gesture for letting Delta know of the GA's actions. I declined and asked if either one could be donated to charity. She said she would check.