Originally Posted by
AskTravis
Just to round this out:
- Called the concierge line at T-2 and talked to an agent who said there was no way of them doing this for me. I think because I picked 'not for travel today' I got routed into the main SE queue or similar? Didn't have a concierge feel to the call.
- Figured I would try again day of, talked to the concierge who said they DO have a way of doing this, but not on the same day, as they have to put in a special request and it takes longer than that. Go figure.
So, I enjoyed my PE last night instead, although I would caution row 12 if you are tall at all, I had no way to stretch out, where as I think 13-14 could slide their feet under my seat for more space.
Now to try for the way home....
Thanks for the offers of credits, agree it would be great for them to add a SE-swap program somehow
T.
I called a while back, and selected "traveling today" (because otherwise you don't get a concierge) to ask the specific question "Can you check if I'm booked on a flight on Nov 22?"
I also explained that res was useless.
She said to always call them, because they can often see and do things that reservations cannot.
I wouldn't ALWAYS call them, but for something like this, I'd actually be more tempted to send an email. It gives them time to look into it and figure it out, without taking them away from urgent day-of issues with other SEs.