Somebody has to say it...

You will get better results if you:

1. Post your question in the appropriate forum, in this case AA (or possibly AmEx, but not both, as multiple posts are considered clutter);

2. Give your post a subject line that describes it better than repeating your user name; and finally

3. Remember that it is not necessary to capitalize the first letter of every word. This, like typing in ALL CAPITAL LETTERS, is the written equivalent of shouting. Nobody likes to be shouted at, especially by someone asking for their help.