Hello,
Looking for help with my recent Hilton Honors account closure. I have been a Diamond member the past year. I went to check a confirmation and I couldn't enter my account. Upon chatting with Hilton I was informed that my account was closed due to improper pooling of points. I am not sure what that would be. I have read the terms and conditions and everything seems fine. I have pooled some points with my wife. They canceled three of my stays that is worth 120,000 points and I am afraid that the redemption will increase or be sold out by the time this is resolved. I have emailed the Fraud department and called numerous times without any help.