Not used it, but some of those reviews are from people who never even made it through the door. Not that the ones who did have been much more positive about it.

Airport lounges (including paid ones) are much more part of the holiday experience. This one suffers from being the only one in T5 at the moment. It ‘may’ get better. But saying that, I was not very impressed by the Aspire Lounge at NCL yesterday. The sausages were nice but that was about the highlight.