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Old Oct 22, 2017, 2:39 pm
  #396  
Saidoh
 
Join Date: Oct 2014
Location: ATL
Programs: MR/SPG Plat, HH Gold, DL PM
Posts: 413
Originally Posted by rowdypfeifer
I was also 2,000 points short and phoned in to get it corrected.

The MR Agent said that the system is mistakenly counting Marriotts and JW's as the same brand. So if you stayed at both those brands during the promotion, be sure to double-check your bonus!
Originally Posted by chuckworth
Mine posted today but was shorted 2,000 points. Stayed at 6 brands and should get 10,000 points. 8,000 points posted. I did have both Marriott and JW in the mix so hopefully the issue reported above with these two brands is the case. Will be calling in.
Originally Posted by johnston21
Same here, re: Marriott and JW.
Same for me, but fortunately it was a quick easy fix via email in less than an hour. It was probably the quickest email response I've ever gotten.
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