Originally Posted by
greg99
IME, Twitter is far less useful with than 1Kvoice email or even calling reservations. I only tweet a question/request if I'm OK with a canned response. The only benefit is that you'll get a canned response faster.
It is a big difference from both AA and DL. But really the only time I need to use it is IRROPS, and the UA app can do a lot of that work.
AA of course is a very manual carrier when it comes to IRROPS and rebooking. Twitter+ExpertFlyer (to see options) is a survival tool there even as an ExPlt.