Originally Posted by
joshua362
They must have little confidence in the IT department and/or that little fixes will break something else down the line and go undetected.
Then it's not a little fix.
Normally whenever a change is made, there are other changes that need to be made elsewhere in the script. Most people not actually working with that exact script will think everything should be simple. I'm sure the work involved in airline tickets is way more complicated than people realize.