Originally Posted by phltraveler

Coworker finished applying for NEXUS on the old site in September.
Trying to make an account on the new system.

Tried the recovery from GOES application via GOES user ID and didn't work (3 attempts, said data didn't match - he saved a PDF of his application right before submitting so he knows what he entered). Now the option is gone (intended behavior by FAQs on the GOES site).

GOES phone numbers listed on TTP site currently (at this moment) can't be completed as all circuits are busy.

When he called prior, told on a pre-recorded message that if the linkage doesn't work, then make a new login.gov account with a new email and try the linkage again... (didn't work).

Emailed them twice with detailed information on his application and information on it + GOES user ID and got responses that they were too busy to help.

So now he's in limbo, not knowing what the status of his NEXUS application is or if he can apply for an interview, and basically told by both email and phone support that neither will help him.