Help. I'm having trouble figuring out what rights I have here.

Through the Southwest website:

- Booked Hotel Beacon NYC on 8/7 for a four-night stay early Nov.
- Got the prepaid, non-refundable rate. Paid via Southwest RR CC. CC has been charged as of 8/7. Was to be awarded 34,000 points after the stay.
- Got a message from 'Southwest Hotel Concierge' on 10/15 that Hotel Beacon 'unable to accommodate' my reservations and they are moving me to Hotel Lucerne. This is a much cheaper property and *not* equivalent.
- They have offered no compensation and are implying that they are doing me a favor.

Help. What are my rights? Am I completely SOL? I don't want to stay at the Lucerne.