Originally Posted by
Goldorak
Because that’s what I expect in a hotel or a restaurant. I spend about 80-100 nights a year in hotels everywhere in the world and I have never seen that before. This is not a YMCA but an hotel where I have paid about $400 a night, so for that price you expect at least a decent place to eat your BF.
I think nobody knows that eventually we had to collect our stuff and bring it somewhere. For information, it was not just putting everything in trash because the plates and cutlery were not disposable ones. And in places where you have to collect your stuff like a fast food place, you usually have a tray and so it’s easy. Here, no trays. At least there could put some signs on the tables or on the wall and then people would be informed. Even if I am not expecting to clean up my table in a hotel, I would have had no problem doing it if I would have known.
It's NYC. I'm sure the price was comparable for those dates to other hotels which do not provide breakfast.
Not trying to sound snarky, but had you stayed in a Residence Inn in the US before this? Pretty sure most (even those without disposable dishes and silverware) have somewhere to stack the dirty items, although yes they should also have someone cleaning up what's left. If this hotel didn't then that is an issue, and if they expect the guests to clear their own plates and are having an issue with that not happening, then I agree that they should probably have a sign stating as much.
I took a quick peek of their Tripadvisor reviews (which overall are good), but there are comments similar to yours going back several years so it seems like this is a recurring issue that has not been corrected which is unfortunate. However, several of the comments seem to say that the employees were working hard but were just overwhelmed with the amount of people.
Sadly, I fear what might be more likely to happen than a better breakfast experience is that this hotel will become a "resort" or do something so that it won't provide breakfast at all.
Originally Posted by
CJKatl
It's both. Yes, the hotel should have staff there and the staff should be cleaning and restocking, but a reasonable person would clear his/her own dishes, especially if one were to look around and see the dishes were not being cleared.
This.