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Thread: Train Service Disruption - is CX liable for rebooking?
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Old Oct 18, 2017 | 2:10 am
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garykung
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Originally Posted by shek3112
1. Should CX be liable for this? or my friend should sue the train company for the cost?
a. CX is not liable in the incident.

b. Your friend can sue SBB CFF FFS. However, it is not a easy job as:

- SBB CFF FFS has a special status in Switzerland, which could potentially allow them to avoid liabilities.

- SBB CFF FFS must be negligent in the incident (i.e. the mechanical problem could be avoided) to be liable.

Originally Posted by shek3112
2. CX check-in agent refusing to book into other OW carriers?
CX acted correctly. Technically speaking - your friend was a no-show. CX has done everything it should by allowing your friend to invoke flat-tire rule. CX has no obligation to re-book your friend on other carriers, since it is not CX's fault.
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