Good post, krazykanuck.

I should have been more clear - I think CSR is superior to all of the airline branded cards.

In my experience, the UR portal is often competitive or better than (to me) the ever diminishing availability of flights via FF programs.

I have wondered what Chase's other co-branded card partners (UA, Marriott, etc) think about UR.

Here's my guess: They've lost material market share to UR cards and they aren't happy about it.

I'll be interested to see how this plays out.