Old Oct 17, 17, 5:34 pm
  #204  
Jimgotkp
 
Join Date: Oct 2009
Location: SEA
Programs: Airline Free Agent, Bonvoy Titanium
Posts: 3,432
I'm actually in a similar situation minus the account closure.

I transferred 1XX,XXX points to a family member's account for a stay that we were going to do together. Since I had more points than him and he has DIA status, I told him I'd cover the cost of the stay and transfer the points to his account. However, due to a change in plans we had to cancel the stay, so we initiated a transfer for the same number of points back into my account. However, the points didn't transfer even after three more attempts so we reached out to the Diamond line who informed us to email a certain @hilton.com address. After sending an email to that email address, we received an email from HH Fraud Protection saying that account is now available for actions relative to this matter. However, we're still unable to process any of the transfers/points pooling for some reason.

It seems like no department we reach out to is able to help with the actual transfer? The folks at the Diamond line were quite unhelpful...
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