Originally Posted by
theddo
What you seem to still fail to understand is that OP wasn't denied a request, he was denied a benefit he had paid for by choosing to stay at Starwood properties time and time again.
That is a guaranteed benefit - not a polite request. He offered solutions that were met with "suck it", which isn't how a competent organization should treat their guests regardless of their opinions of them, thought their opinions of their guests certainly shines through when they do.
I am not required to walk a mile in the shoes of anyone when paying them to do something and getting a guarantee that I will be able to.
I couldn't have put it better myself. This isn't a DYKWIA or a on request or even a subject to availability. This is simply a guaranteed benefit which was denied. No need for comparisons to death or loss of limb to make it seem like the Op was asking for something they didn't deserve or putting the front desk in a difficult position, simply a hotel denying a paid for service.