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Thread: SNA cleared, told must check out by 2pm, denied option to move standard room
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Old Oct 17, 2017, 9:42 am
  #96  
Starwood Lurker
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by elleana
Leaving aside the tangential discussion on whether insisting on benefits makes one a fragile snowflake or not, I am curious if Starwood Lurker managed to investigate and procure a satisfactory resolution for OP?
After receiving the OP's details, we asked the SPG Hotel Coordinators to contact the hotel and advise them of the error in their logic. The OP was given 1,000 Starpoints by the hotel. I am left to guess whether or not the OP considers that a satisfactory resolution, but we have not heard otherwise, so my assumption is that it was.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]
Starwood Lurker is offline