Originally Posted by
tfung
really? Maybe it's market perception.. but it seems CX (and Swire), keeps making more and more horrible mistakes... If they correct their mistakes so brilliantly, right now they would be the shining beacon for every airline aspiring to be...
The changed course on lounges brilliantly after the disappointing Pier F.
Other corrections (e.g. early retirement of the coffin business class J seats) were not brilliant recoveries, merely adequate, in my view.