This "benefit" is ridiculously difficult. I posted last year when I had an issue with getting points for a dining purchase at a participating property.

This year, I thought I had learned my lesson and made sure I found someone who knew about the program to figure out the points. The front desk was clueless, but they got a manager who seemed to know what he was doing. He said I had to bring him the receipt from dining and he enters the points in manually into their system - he said the waitstaff can't do it automatically at the register and have to give him their receipt anyway.

I felt good that this would work out this year, even though it seemed pretty ridiculous I had to get a manager to manually process a benefit that should be automatic / easy. Now, 2 weeks later and I don't have any points posted - I call the Hyatt and the manager says he'd look into it and get back to me. I don't feel confident.

Why even have the dining & spa program if it's not easy to get it posted? Last year, Hyatt customer service wouldn't help at all, and the property had no idea. Now this year I again seem dependent on some special action from someone to receive the benefit.

Hyatt - if you're listening, make this something automatic, done at the register when paying for the dining, make it automatic to post and not require someone's manual processing, and provide a receipt to the customer that clearly shows they will receive points.