A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
If you call in, I'd never explain my intentions though. Keep it simple.
"Hi, I'd like to cancel my upgrade please"
One task.
Once that's done, you can do the complimentary upgrade online.